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An OA is a student employee for the Department of Housing and Residence Life who works at the front desk in each of the community offices. An OA is responsible for greeting and assisting students, parents, and guests with their concerns and assisting with the day-to-day operations of the community office. The daily work of an OA includes, but is not limited to: answering student questions, scheduling appointments, speaking with students and parents on the phone, handling lockouts, submitting work orders, processing mail for the campus (Rosen), and any other duties assigned by the Area Coordinator or the Senior Secretary (Rosen), emergency response management, and any other duties assigned by the professional staff.
Records and Responsibility
Qualifications such as GPA, class enrollment and conduct status are verified with official University records. The RA applicant is ultimately responsible for honestly communicating their qualification as an applicant or new hire by informing a Housing and Residence Life staff member of any circumstances that may impact or change employment eligibility or status.
Applicants must have at least a cumulative UCF GPA of 2.50 at time of application and are required to maintain a cumulative UCF GPA score no lower than 2.50 throughout their tenure as an employee.
You do not have to currently live with Housing and Residence Life or have previously lived with us in order to qualify for consideration in the Office Assistant position.
You must be free of any current violations, or sanctions, with the Department of Housing and Residence Life and the Office of Student Conduct at time of application, offer, and start of employment. This will include possessing a current clear status with both departments in regards to disciplinary probation.
Any previous probationary or more severe offense with the Department of Housing and Residence Life and the Office of Student Conduct will be evaluated on a case by case basis. If you have been placed on probation or more severe conduct status with either department you are required to share this by emailing ResLifeSelection@ucf.edu.
All Residence Life staff must maintain a clear student conduct record throughout the duration of their employment to remain in the position.
At time of offer, hire, and start you must be approved to work within the United States by the U.S. Government, including having within your possession a signed original social security card and driver's license.
All international students should first meet with the International Student Services Office for verification of hiring documents.
In order to safeguard the student community, the University will request a background check for all applicants. Your hire status is always conditional upon a successful verification. If verification is not successful, all employment decisions will be made by the Director or their designee.
You will be responsible for creating a positive office community. Listed below are general administrative responsibilities. You must complete these tasks accurately, thoroughly, and promptly.
- Schedule appointments for the Coordinator and Graduate Coordinators
- Perform administrative tasks including answering phones, making copies, making deliveries, filing, etc.
- Assist in maintaining monthly fire extinguisher checks
- Perform lockouts
- Maintain office equipment/supplies
- Deliveries to/from Housing and Residence Life and campus offices
- Post/remove flyers as needed
- Escort UCF personnel into rooms as needed
- Help maintain office electronics
- Create advertisements as needed
- Create bulletin boards as needed for the community and office
- Keep the office neat and organized
- Assist the Coordinator, Graduate Coordinators, and Lead Office Assistant with special projects
- Assist in the verification of resident occupancy each semester under supervisor direction
You must establish and maintain a positive relationship with your supervisor, professional staff, student staff, and fellow OA colleagues. You must also develop a positive working relationship with the Department of Housing and Residence Life and all our partners.
- Act as a point of contact for students with questions about housing and the University
- Maintain a professional environment in the community office
- Contact vendors to follow-up about student concerns
- Place work orders for resident facilities concerns
- Direct residents to appropriate resources and inform supervisors as needed
- Conduct welcome-ready checks when preparing for new residents move in
- Assist with resident move-in and move-out
Customer Service Responsibilities
OAs agree to perform the various position functions for the compensation of $8.05 an hour. All compensation will be paid on bi-weekly basis. No housing allowance is involved with the on-campus OA position. The most a student OA can work is 32 hours a week (a student employee cannot work more than 32 hours total as a UCF campus employee); international students may not exceed 20 hours a week. Any student employee who works more than 30 hours per week will be taxed accordingly. On-campus OAs will also be paid for staff meetings, supervisory meetings, and any required OA training sessions.
1: Submit an Online Application (required for all applicants)
- Create an application on ucf.erezlife.com
- Enter in your application information (there are multiple parts to the application!)
- Attach a resume (visit Career Services for assistance)
- List 2 references (one must be from the UCF community; both must be non-family members)
- References will be contacted via email to complete a brief reference form on your behalf
- You can visit the application an unlimited amount of times before you submit it for review
All application files will be reviewed and all candidates will be contacted, in regards to whether or not they are offered an interview.
Not all applicants will be offered an interview. If you are selected to interview, you will receive an email and be asked to schedule an interview.
Special Interview Notes
Time. It is strongly encouraged that on the day of the actual interview, the candidate arrives early for the interview. If a candidate misses an interview, another one will likely not be offered. The location of the interview will be sent to you in your notification email.
Attire: This is a job interview so all candidates should dress appropriately and turn off their cell phones.
Lead Office Assistant, Office Assistant and Residence Hall and Apartment patrol staff positions will be filled as they become available; therefore, we will maintain a pool of interested candidates and may offer interviews and/or positions at any point throughout the year.
Please check your UCF email regularly and contact ResLifeSelection@ucf.edu with any questions or concerns.