The following items are prohibited from delivery to any of the UCF mail centers:
- Flammable materials
- Weapons (including but not limited to firearms, BB guns, pellet guns, airsoft guns, paintball guns, stun guns, bow and arrows, sporting/hunting, swords, switchblades, knives, nun-chucks, slingshots, nightsticks, martial arts, or medieval weapons)
- Firearms and ammunition
- Toy weapons and/or replicas that mimic the appearance of real weapons, or which could be mistaken for an actual weapon
- Fireworks
- Alcohol
- Controlled substances such as Marijuana
- Smoking, vaping, and drug paraphernalia (vaping supplies, hookahs, bongs, syringes, pipes, scales, and grinders)
- Bulk furniture and equipment
- Any items that violate the UCF Community Living Guide
Any package that appears to contain problematic, hazardous, or dangerous equipment or material, will be stored in the mail center pending notification and approval of the Associate Director of Housing and the University of Central Florida Police Department, as deemed necessary, prior to being tagged and a student notification issued.
Having a friend’s/roommate’s ID is NOT accepted. However, students can email housingmail@ucf.edu, from their UCF student email with their name, UCFID, and the full name of the person that they authorize to pick-up on their behalf. The authorized person MUST have their own valid photo ID. The mail centers will not release a package without email approval.
The mail centers accept perishable packages from traditional carriers only (USPS, FedEx, UPS, DHL, Laser ship, etc.). Upon delivery, the student will receive an email notification to their Knights email and a phone call from mail staff for immediate pickup. If the package is not picked up on day one, the mail staff will send two subsequent reminders via phone call, email, and/or text message. It is the student’s responsibility to pick up the package in a timely fashion. Any package deemed perishable that is unclaimed after 7 days, will be disposed of with email notification to the student of disposal. If a perishable package begins to leak or emit odor prior to the 7-day pick-up period, the package WILL be disposed of for health and sanitation reasons with notification to the student of disposal.
Items delivered directly from the store are referred to as store-to-door deliveries. They include but are not limited to local florists, pharmacies, live shopping (Walmart, Target, InstaCart), food deliveries (DoorDash, UberEats, GrubHub), etc. These types of deliveries are not accepted at the mail centers. Only items shipped through traditional mail carriers (UPS, FedEx, USPS, etc.) are accepted.
No, a mailbox key is not required to pickup packages. Residents will wait to receive a package pickup notification in their school email before going to the mail center with their student ID to pick them up.
No. Amazon packages requiring a delivery code will automatically be refused. The mail centers are not able to provide a delivery passcode to Amazon delivery drivers on behalf of students. If your Amazon package requires a passcode upon delivery, please have your package delivered to the Amazon Hub on campus instead. Residents and parents should be aware that Amazon automatically adds a delivery code on certain high-value items to reduce misdeliveries, package theft, etc. Contact Amazon directly if you notice a delivery code is automatically added to your Amazon order to avoid delivery delays. Please note that Mail staff does not accept delivery codes for any incoming Amazon packages.
No, the mail center will not accept packages that require a signature from someone 21 or older. Packages requiring a signature from someone 21 or olderwill be refused.
First, make sure that the package has been delivered to the correct Housing mail address by the carrier. Then email housingmail@ucf.edu from your UCF student email account requesting assistance locating the package. Students must provide the package tracking number, their name, and community, for the mail center staff to better locate the package.
Packages that are signed for by the mail center first need to be entered into a package tracking software. Students should wait to receive an email from their respective UCF mail center before coming to pick up packages.
Packages will be held for a maximum of 30 days. Packages unclaimed after 30 days will be returned to the sender.
For Fall and Spring Semesters, students may begin shipping packages to their respective mail center 7 – 10 days in advance of the semester move-in date. The mail centers will process all packages and have them ready for pick up when students arrive on campus.
Due to the privacy and safety of students, the mail centers will not answer questions regarding the receipt of packages. This information will only be provided to the student.
Every package or envelope that requires a signature for delivery also requires a signature from the recipient. This is primarily for security reasons but also for accountability and tracking.
The UCF mail center’s internal tracking system will send an email notification to the student’s official Knights email that they have processed a package. During peak periods the mail centers may ask students to wait 2 hours before picking up a package. Students will receive a notification for each package that is received. Students must show their UCF ID in order to pick up packages.