Our goal is to ensure that you have all the support you need as a resident. Navigate the tabs below to explore the services that we provide in order to make your home the best it can possibly be!
Services
Work Orders
Please use the online work forms to request work. In urgent situations, such as a toilet running over, power outage, or an extremely hot or cold room, call the Work Control Center immediately.
Online Work Order Directions
- Go to www.fo.ucf.edu
- Click on the “Work Request Form” button
- Log in with your NID and password
- Click the “Submit a Work Request” button
- Follow the prompts on screen
- Once submitted, a work order is then created and assigned
- You’ll receive email confirmation when the work order is created, when work is scheduled and when work is complete.
In an Emergency
The online work order form is for routine maintenance requests only. Please do not enter emergency requests through this form. An emergency request is a time-sensitive situation, such as inoperative elevator, toilets running over, power out, or an alarm that will not turn off.
For life-threatening emergencies, call 911 immediately. Examples are but not limited to: elevator entrapment, fire, traffic accidents.
For non-life-threatening emergencies, call the Work Control Center at (407) 823-5223. Dispatchers are available 24/7.
On-Campus Internet Access
What equipment do I need in order to use UCF’s ResNet service?
- A computer or other device with an ethernet port
- A standard ethernet cable
To connect:
- Securely plug one end of the ethernet cable into the ethernet port on your device and the other end into the orange data jack on the wall.
- Open your web browser and enter the ResNet website.
- Once on the website, click on the Registration link and follow the steps to register for ResNet service.
- If you experience any problems with your ResNet registration or service, you may submit a work ticket on the UCFIT website, or you may contact the Service Desk at 407.823.5117, Monday through Friday 8 AM to 5 PM or by email.
Northview Residents, Please call the Spectrum customer service directly at 1-866-309-EASY (3279).
Laundry
To report an issue with a machine, you may call 1-800-927-9274 or send an email. You can also use the QR code on each machine to report issues.
To use the SpeedQueen laundry app:
- Download the SpeedQueen app from the Apple Store or Google Play Store.
- Setup your account.
- Add location. Our school code is UCF001.
- Choose your building and laundry room. You can see available machines across campus.
- Add money to your laundry account with a debit card or credit card.
- Use the app to find an available machine and pay for a cycle.
| Community | Location |
|---|---|
| Apollo Community | Floors 1 & 2 of Polk, Osceola, Lake & Volusia Halls |
| Libra Community | Citrus Hall (near the Libra Community Center) |
| Nike Community | Buildings 101 and 102 |
| Hercules Community | Buildings 108 and 109 |
| Neptune Community | In the middle of each floor |
| Lake Claire Community | Building 65 |
| Towers @ Knights Plaza | At the ends of each floor |
| Rosen College Apartments | In the middle of each floor |
| NorthView | In each apartment – FREE! |
Vending
If you are experiencing issues with a vending machine please contact your community office. All community office telephone numbers and locations can be found here.
Vending Machine Locations – All communities have vending machines with drink and snack options. The vending machines are typically located in the lobby or near the laundry areas.
Tampering with Vending Machines – the Residence Life staff is happy to help you with any vending concerns. Tampering with the machines is against the Community Living Guide and Rules of Conduct.
Mail and Deliveries
Housing Mail Services has main campus locations, including the Northview community. Rosen campus also has mail services available to residents.
On-campus student residents will be assigned a mailbox near their community once Fall Move-In begins on 8/15. This assigned mailbox number can be accessed on the resident’s Housing Portal. Mail keys are a one-time sign-out at the resident’s community mail center, and it allows access to their assigned mailboxes. Mail keys are returned to the same mail center prior to move-out (end of Housing contract).
A listing of mailing addresses for packages/mail can be found in the Mail Centers section below. The FAQ section can provide additional information regarding package delivery/pick-up and other Mail Services.
Additional inquiries regarding Housing Mail Services can be emailed to housingmail@ucf.edu.
Restaurant / Ready To Eat / Store-to-Door Deliveries
Any package not delivered by a traditional mail carrier (USPS, FedEx, UPS, Amazon, DHL, Lasership, and Veho) is considered a “store-to-door” delivery and will be refused by Mail staff.
- This includes, but is not limited to:
- Courier services (local pharmacies, florists, etc.)
- Personal shopper deliveries (Instacart, Walmart, Target, etc.)
- Prepared food deliveries (DoorDash, Uber Eats, etc.)
- Bulk deliveries (Staples, Home Depot, Lowe’s, etc.)
- You must plan to meet the courier/driver in person to receive these deliveries.
- Delivery drivers may not enter residential facilities.
- Any store-to-door deliveries left behind by a driver will be disposed of.
- Normal parking rules apply.
Mail Centers
The “X”s in the below mailing addresses are a placeholder for the resident’s pre-assigned mailbox number.
| Community | Mail Center and Phone Number | Mailing Address |
|---|---|---|
| Apollo | Apollo/Libra Mail Center
407-882-5047 |
Student’s Name
Apollo/Libra Mail Center |
| Academic Village Hercules, Nike, Neptune |
Academic Village Mail Center
407-882-7225 |
Student’s Name
Academic Village |
| Lake Claire | Lake Claire Mail Center
407-882-5046 |
Student’s Name
Lake Claire Mail Center |
| Libra | Apollo/Libra Mail Center
407-882-5047 |
Student’s Name
Apollo/Libra Mail Center |
| Northview | Northview Mail Center
407-882-5980 |
Student’s Name
Northview Mail Center |
| Rosen | Rosen Mail Center
407-885-4109 |
Student’s Name
Rosen College |
| Towers | West Plaza Mail Center
407-882-0173 |
Student’s Name
West Plaza Mail Center |
Mail FAQs
Mail Basics
For paper mail that is already stamped, it can be dropped at any of the mail centers during posted hours. Access to the West Plaza Mail Center drop slot is available 24/7. For FedEx packages, students can visit “The Spot” (https://spot.ucf.edu/) located in the John T. Washington Center, in the breezeway across from the UCF bookstore. For U.S. Postal Service (USPS) and United Parcel Services (UPS) packages will have to be taken to the nearest post office or store. To find the nearest location and for additional information, please visit their respective websites: USPS – https://www.usps.com/ and UPS – https://www.ups.com/us/en/Home.page.
Hours of operation vary by semester and are posted at each community’s respective mail center. Mail centers are closed for business on weekends and all University observed holidays. For UCF game days, mail center hours are restricted.
UCF mail centers accept shipments from all major carriers, including UPS, FedEx, DHL, Amazon, and the U.S. Postal Service (USPS). Regrettably, freight shipments are not accepted.
The “X”s are a placeholder for the resident’s pre-assigned mailbox number. Once assigned, residents can find their full mailbox number in their Housing Resident Portal or by visiting their mail center. Once the resident knows their mailbox number, it can be included in the mailing address. The mailbox number is not needed to ship packages; however, it is encouraged that it be included for identification purposes.
Improperly addressed paper mail will be looked up and every effort will be made to determine a delivery destination. If a delivery point cannot be determined, it will be returned to the sender. If a return address can’t be determined, it will be disposed of in accordance with U.S. Postal Service and UCF Housing departmental procedures.
Mail Logistics
To obtain a mail key, students should visit their respective community’s mail center. Students will be asked to present their UCFID and will sign for a mail key. If students lose their mail key or fail to return it prior to moving out, a replacement fee of $50.00 will be assessed.
Mailboxes are assigned to current student residents only, and there is no cost associated with having a mailbox.
Receiving Mail
Unfortunately, UCF mail centers are not able to accommodate anyone who has moved, graduated or who are no longer a part of the University.
Mail received for anyone not currently living in UCF housing is returned to the sender. Before students leave UCF housing, they should notify senders of their new mailing address or add a forwarding address through their housing portal. To add a forwarding address, access the housing portal. To get started, login via myUCF. In myUCF, navigate to Student Self Service > Housing > Housing Portal. Once in the housing portal, select establish forwarding address under housing quick links.
All major package carriers deliver once per day. UPS, FedEx, Amazon, DHL, and Lasership deliver directly to the mail centers. Students should wait until they receive an internal email notification from their respective mail center (not the carriers ‘Delivered’ notification) to pick up a package.
UCF mail centers receive incoming USPS mail every morning (at no specific time) and processes it within 24 hours. Processing times may be longer during peak periods.
Packages
The following items are prohibited from delivery to any of the UCF mail centers:
- Flammable materials
- Weapons (including but not limited to firearms, BB guns, pellet guns, airsoft guns, paintball guns, stun guns, bow and arrows, sporting/hunting, swords, switchblades, knives, nun-chucks, slingshots, nightsticks, martial arts, or medieval weapons)
- Firearms and ammunition
- Toy weapons and/or replicas that mimic the appearance of real weapons, or which could be mistaken for an actual weapon
- Fireworks
- Alcohol
- Controlled substances such as Marijuana
- Smoking, vaping, and drug paraphernalia (vaping supplies, hookahs, bongs, syringes, pipes, scales, and grinders)
- Bulk furniture and equipment
- Any items that violate the UCF Community Living Guide
Any package that appears to contain problematic, hazardous, or dangerous equipment or material, will be stored in the mail center pending notification and approval of the Associate Director of Housing and the University of Central Florida Police Department, as deemed necessary, prior to being tagged and a student notification issued.
Having a friend’s/roommate’s ID is NOT accepted. However, students can email housingmail@ucf.edu, from their UCF student email with their name, UCFID, and the full name of the person that they authorize to pick-up on their behalf. The authorized person MUST have their own valid photo ID. The mail centers will not release a package without email approval.
The mail centers accept perishable packages from traditional carriers only (USPS, FedEx, UPS, DHL, Laser ship, etc.). Upon delivery, the student will receive an email notification to their Knights email and a phone call from mail staff for immediate pickup. If the package is not picked up on day one, the mail staff will send two subsequent reminders via phone call, email, and/or text message. It is the student’s responsibility to pick up the package in a timely fashion. Any package deemed perishable that is unclaimed after 7 days, will be disposed of with email notification to the student of disposal. If a perishable package begins to leak or emit odor prior to the 7-day pick-up period, the package WILL be disposed of for health and sanitation reasons with notification to the student of disposal.
Items delivered directly from the store are referred to as store-to-door deliveries. They include but are not limited to local florists, pharmacies, live shopping (Walmart, Target, InstaCart), food deliveries (DoorDash, UberEats, GrubHub), etc. These types of deliveries are not accepted at the mail centers. Only items shipped through traditional mail carriers (UPS, FedEx, USPS, etc.) are accepted.
No, a mailbox key is not required to pickup packages. Residents will wait to receive a package pickup notification in their school email before going to the mail center with their student ID to pick them up.
No. Amazon packages requiring a delivery code will automatically be refused. The mail centers are not able to provide a delivery passcode to Amazon delivery drivers on behalf of students. If your Amazon package requires a passcode upon delivery, please have your package delivered to the Amazon Hub on campus instead. Residents and parents should be aware that Amazon automatically adds a delivery code on certain high-value items to reduce misdeliveries, package theft, etc. Contact Amazon directly if you notice a delivery code is automatically added to your Amazon order to avoid delivery delays. Please note that Mail staff does not accept delivery codes for any incoming Amazon packages.
No, the mail center will not accept packages that require a signature from someone 21 or older. Packages requiring a signature from someone 21 or olderwill be refused.
First, make sure that the package has been delivered to the correct Housing mail address by the carrier. Then email housingmail@ucf.edu from your UCF student email account requesting assistance locating the package. Students must provide the package tracking number, their name, and community, for the mail center staff to better locate the package.
Packages that are signed for by the mail center first need to be entered into a package tracking software. Students should wait to receive an email from their respective UCF mail center before coming to pick up packages.
Packages will be held for a maximum of 30 days. Packages unclaimed after 30 days will be returned to the sender.
For Fall and Spring Semesters, students may begin shipping packages to their respective mail center 7 – 10 days in advance of the semester move-in date. The mail centers will process all packages and have them ready for pick up when students arrive on campus.
Due to the privacy and safety of students, the mail centers will not answer questions regarding the receipt of packages. This information will only be provided to the student.
Every package or envelope that requires a signature for delivery also requires a signature from the recipient. This is primarily for security reasons but also for accountability and tracking.
The UCF mail center’s internal tracking system will send an email notification to the student’s official Knights email that they have processed a package. During peak periods the mail centers may ask students to wait 2 hours before picking up a package. Students will receive a notification for each package that is received. Students must show their UCF ID in order to pick up packages.