RAs are required to work all DHRL openings/closings of residential communities during the 2025-2026 year as scheduled by the RA’s supervisor.

• Alcohol and Other Drugs: If an RA is in possession of, or under the influence of, alcohol (under the age of 21), drugs, illegal substances, and/or any prescription medication that was not prescribed to them, they will be immediately released from their position and referred to the Office of Student Conduct/UCF Police Department. If an RA is under the influence of alcohol, drugs, illegal substances, or prescription medication that impacts their mental clarity, while serving in a working capacity, they will be immediately released from their position and referred to the Office of Student Conduct/UCF Police Department.
• Confidentiality/Privacy: RAs must keep all personal information about residents, and other sensitive information private in accordance with FERPA. RAs must not share information about residents or incidents with parents, family members, students, or anyone who is not affiliated with the University. If the RA has questions about specific situations, the RA must discuss it with their supervisor before disclosing any information. As responsible employees, RAs are not confidential resources on campus and must report all sexual misconduct and mental health concerns to their supervisor or on-call staff.
• Attire: While working, RAs are required to wear a department-issued polo or T-Shirt with DHRL logo, appropriate shorts/pants/skirts, name tag, and closed-toed shoes. The RA will be provided with departmental apparel; it is the RA’s responsibility to keep it in good condition. This apparel must be returned upon departure from the RA position.
• Electronic Media: All social media and other electronic means of communication are representations of RAs and the overall department. RAs should not share these sites or means of communication with residents if the content of their social media misrepresents the University or department.
• Media: RAs are not authorized to represent or disseminate statements, positions, or policies of UCF DHRL to any media outlet including campus news. This includes engaging in activity on social media, blogging, or speaking with/responding to inquiries from media outlets. While the RA is free to express their personal opinion, the RA must take reasonable steps to ensure that the expression is recognized by potential recipients as their opinion and not a representation of UCF DHRL. Reasonable steps include providing a disclaimer that the RA is not authorized to represent UCF DHRL and that any statements made are solely the RA’s opinion and not a representation of UCF DHRL.

Duty includes, but is not limited to: office hours, rounds (internal and external), lockouts, work orders, and incident response. RAs are expected to serve on duty year-round, including University holidays, closures, and academic breaks (i.e., winter recess, spring break, and severe/inclement weather). Supervisors will work with staff to equitably distribute duty shifts throughout the year.

• Weekend Duty: RAs are required to work a predetermined number of 24-hour weekend duty shifts Friday at 4:45 pm to Saturday at 5:00 pm and Saturday at 4:45 pm to Sunday at 5:00 pm. RAs must remain within their community while on duty to respond to incidents as needed
• Weeknight Duty: RAs are required to work a predetermined number of weeknight duty shifts (Sunday- Thursday), 4:45 pm to 8:00pm in the community office and 8:00pm to 8:00am “on call” (in room to respond to incidents as needed).
• University and Holiday Closure Duty: RAs must be available to work irregular hours, university holidays, university breaks, university weather-related closures, special events, and residence hall opening and closing. RAs must be available to work on-campus before and after the regular academic year cycle. RAs may be required to work during university holidays and closures. During holidays, university closures, and severe/inclement weather, RAs will serve on a 24-hour duty shift.

RAs are responsible for various administrative tasks throughout the year, including, but not limited to:

• Meetings:
  • Staff Meeting: All community staff meeting times will be decided prior to the start of each semester. Academic schedules are the only valid reason factored into this regularly scheduled meeting time. The RA must attend the weekly staff meeting (2 hours), unless given permission by their direct supervisor to be excused.
  • Individual Supervision Meetings: The RA is also required to attend regularly scheduled one-on-one meetings (30min-1hr) with their supervisor.
• Incident Report Writing: RAs are expected to submit well-written, timely incident reports as described and instructed by supervisors.
• Facilities: Report maintenance and/or housekeeping issues and assist residents with reporting facilities issues through the work order system.
  • Room Condition Inventories: Assess the condition of rooms prior to move-in, during move-out, and throughout the semester for room changes.
  • Health and Safety Inspections: Conduct inspections directed by the supervisors and department.
• Communication:
  • Email: The RA is required to use their UCF email as their primary means of electronic communication for work-related emails. The RA is required to check the @ucf.edu e-mail daily. RAs are responsible for responding to communications as directed by their supervisor. Florida has a very broad open records law and e-mails may be subject to public disclosure.
  • Mailbox: Check the assigned RA mailbox in the community office daily.
• Occupancy Checks/Roster Verifications: Assist with verification of resident occupancy checks throughout the semester.
• Other Duties as Assigned: Other tasks, duties, or expectations may be required by the supervisor(s) or department. The responsibilities listed in this document are not exhaustive.

The RA will be responsible for building a strong community on the floor/building and within the community. Listed below are general community development responsibilities:

• Building Relationships with each Resident
  • Be visible and approachable within your community.
  • Learn and use residents’ names to create belonging.
  • Engage with residents on a regular basis.
  • Support residents in getting involved in the community and on campus.
  • Promote participation in residential student leadership programs (Area Council/RHA/NRHH).
• Resource Referrals: Direct residents to appropriate supportive campus resources.
• Conflict Mediation: Schedule and facilitate mediations and roommate agreements promptly with residents. Document concerns and refer as instructed by supervisory staff.
• Community Engagements: Facilitate monthly community engagements that create a sense of community and promote belonging.
• Initiatives/Committees: Staff are expected to participate in community or department initiatives such as staff recruitment, staff training, partnership programs, and department or community-specific committees/collateral assignments as directed.
• Area Council/RHA: Promote resident engagement in area councils and the Residence Hall Association. Resident Assistants are encouraged to submit 1 “Of The Month” (OTM) nomination each month.

Residential Community Residence life staff provide programs and initiatives that promote student success and well-being. The core focus of our work is connected to the Student Success and Well-Being curriculum. It is expected that RAs will develop positive relationships with each student on their floor and create a sense of belonging in their community. Engagement strategies include:

• Knight to Knight Conversations: One-on-one conversations that RAs facilitate with their residents. The purpose of the conversations is to get to know residents as individuals and assist with connecting them to campus resources
• Floor/Community Meetings: Small group or floor gatherings that provide students with community expectations, engagement opportunities and campus resources.
• Self-Guided Activities: Providing resource information to residents through multiple methods (bulletin boards, posters, flyers).
• Campus Partnership Programs: Promote and encourage attendance at events sponsored by various departments.