Cancellation

  • Read your housing agreement terms and conditions or speak with a housing accountant before cancelling your agreement.
  • It is very important to notify UCF Housing promptly of your intent to cancel. Cancellation fees vary based on type of agreement and date of notification. Read your agreement terms and conditions to see the cancellation fee schedule that applies to you.
  • You must submit a request for cancellation in writing via mail or by using our online “Contact Us” form.
  • Cancellation does not eliminate your responsibility for fees already charged (like late fees), or fees charged as a result of cancellation and move out (like rekey, damage or other fees).
  • You may not cancel the summer part of your Towers or NorthView housing agreement before move in. The earliest time you can initiate a cancellation of the summer portion of a 3-semester agreement is the beginning of the spring semester.
  • Housing agreement terminations for graduation, military deployment, medical withdrawal, academic disqualification, or internship, exchange or cooperative education programs are covered in section 41 of the housing agreement terms and conditions.
  • Only housing Accounts Receivable staff are authorized to discuss the terms of a housing agreement.
  • Only written statements regarding your housing agreement are binding.

Always refer to our Agreement Terms for complete information concerning cancellation.

Appeals Procedure

If a student wishes to appeal a cancellation assessment, an appeal may be initiated provided there is legitimate basis for the appeal. A general dissatisfaction with housing such as roommates, services provided, or a policy is not a basis for an appeal. Students who are wishing to appeal housing charges that are not related to cancellation should contact the housing staff member who initiated the charge (i.e. cleaning, improper check-out, keys, etc.). Housing agreement prepayments are not appealable.

All appeals submissions must include student’s name, and student’s ID number, to be reviewed by the UCF Housing Administrative Appeals Board.

An appeal may be submitted to the Housing Administrative Appeals Board. The Housing Administrative Appeals Board is appointed by the Associate Vice President for Student Development and Enrollment Services. The membership is comprised of university personnel, with a majority from outside the Department of Housing and Residence Life. The members meet each month to review appeals.

Please note that once your account has been submitted to a non-university collection agency, you are no longer eligible to appeal your cancellation charge(s).

Requirements to submit an appeal:

  1. A student must have submitted a cancellation and received a cancellation charge assessment appearing on their student account.
  2. The appeal must be submitted in typed or word processed format. Hand written appeals will not be accepted.
  3. Appeals submitted via e-mail must originate from the student’s Knights e-mail account; e-mails sent from the student’s Knights e-mail account do not have to possess the student’s signature.
  4. If not submitted via e-mail from the student’s Knights e-mail account, the appeal must contain the signature of the student, in the original or appearing on a scanned document.
  5. Appeals and supporting documentation are due on or before the submission deadline for each month shown below to be heard at the meeting date shown for that month. Appeals submitted after the submission deadline will be bumped to the next month’s meeting.
  6. Students do not attend the board meetings.
  7. Students should submit the reason for the appeal in the letter. Supporting documentation is strongly encouraged, and is required for appeals based on medical reasons. Supporting documentation from disinterested individuals are preferred over supporting documentation from friends, family members or individuals with an interest in the outcome.
  8. Medically Related Appeals: Appeals that are medically related MUST provide answers to items a-f below. All of this information is required and must come from your medical provider in order for the appeal to be submitted for review by the Housing Administrative Appeals Board. Appeals will not be heard if any of the required information is missing. Please submit the necessary information in order (a-f) at the beginning of your appeal letter. Medical documentation must appear on the provider's letterhead, and include the signature of the provider. The medical provider should not simply tell the board the student cannot or should not live on-campus. Information is needed as to why the student cannot live on-campus, and MUST include the items below. *** Submitting an appeal with the required information does not guarantee that the appeal will be granted.***
    1. date of onset of the condition
    2. diagnosis of condition
    3. prognosis – whether the condition can be treated
    4. course of treatment
    5. why the condition prevents the student from completing their housing agreement
    6. discussion of why there are no other alternatives other than cancellation of the housing agreement that will address the condition
  9. Cancellation assessments are not usually overturned for:
    1. conflicts dealing with roommates, policy violations, and/or services provided. These concerns can be resolved by meeting with UCF Housing and Residence Life staff and requesting a room change or other assistance.
    2. financial inconvenience or inability to pay. UCF Housing and Residence Life does not assume or bear the risk that students are unable, or become unable, to meet their financial obligations.
    3. attendance at another educational institution, or at another UCF campus. UCF Housing and Residence Life does not assume or bear the risk that students are unable.

Students will receive written notification of the Committee's decision through the mail after the meeting.

If a student wishes to re-appeal based on the outcome of the original appeal, the same process must be followed. The committee will only review re-appeals that bring new information forth that was not included in the original appeal. No more than a total of three (3) appeals will be reviewed by the Housing Administrative Appeals Board (HAAB). The decision of the HAAB is final. There is no appeal of an HAAB decision.

2024 Meeting Dates

Deadline to Submit Appeal Appeals Hearing Date
05:00 PM Wednesday, January 10, 2024 Thursday, January 18, 2024
05:00 PM Wednesday, February 07, 2024 Thursday, February 15, 2024
05:00 PM Wednesday, March 13, 2024 Thursday, March 21, 2024
05:00 PM Wednesday, April 10, 2024 Thursday, April 18, 2024
05:00 PM Wednesday, May 08, 2024 Thursday, May 16, 2024
05:00 PM Wednesday, June 12, 2024 Thursday, June 20, 2024
05:00 PM Wednesday, July 10, 2024 Thursday, July 18, 2024
05:00 PM Wednesday, August 07, 2024 Thursday, August 15, 2024
05:00 PM Wednesday, September 11, 2024 Thursday, September 19, 2024
05:00 PM Wednesday, October 09, 2024 Thursday, October 17, 2024
05:00 PM Wednesday, November 13, 2024 Thursday, November 21, 2024
TBD-December 2024 TBD-December 2024

Mail Appeals To:

Housing Administrative Appeals Board
P.O. Box 163222
Orlando, Florida 32816-3222

Fax Appeals To:

407.823.3831

In Person To:

Housing Administration Building
Building 73

Email Appeals To:

housing@ucf.edu