Mail and Deliveries

All students living on campus are assigned a box number in an area close to their residential community. Please refer to the list below for your actual box locations. There are four staffed mail centers on the main campus. The Rosen and  NorthView communities have a staffed mail center as well. Your community’s mail center is where you will go to sign for and pick up packages*. *Lake Claire has a separate package pickup center, located behind the RWC.

Letters, post cards and anything sent through the United States Postal System (USPS) can be sent to the students’ box number. All packages sent by Amazon, Fed Ex, DHL or UPS must have the street address of the mail center included in your address.

For inquiries regarding housing mail, please email

Please refer to the chart further below for actual street names of your community mail center.

Frozen Meal Kit/Other Perishable Deliveries:

Frozen packed meal kit orders such as HelloFresh, BlueApron, Freshly, Green Chef, Freshology, etc. are delivered by traditional shipping companies (UPS, FedEx, DHL, etc.). These will be accepted at the mail centers. Residents are responsible for knowing when their perishables are delivered and picking them up that day. Housing is not responsible for any frozen meals/perishables not picked up the same day as delivered.

Restaurant/Ready To Eat Food deliveries:

  • Residents ordering or receiving delivery of food, groceries, or other perishable items must be available to meet their delivery at the time of arrival.
  • The Mail Center and/or Community staff will not accept any deliveries on behalf of a resident.
  • Delivery drivers may not enter residential facilities.
    • You must arrange for the driver to meet you at a location outside of your residence hall or building (usually the closest parking lot).
  • It is your responsibility to transport your items to your suite or apartment from the parking or meeting area.
  • Normal parking rules apply.
  • Residents in isolation who may not leave their space must work with their Residence Life staff to coordinate meal arrangements.
    • More information on isolation and quarantine can be found here.


Community Mail Center and Phone Number Mailing Address
Apollo Apollo/Libra Mail Center


Student’s Name

Apollo/Libra Mail Center
4151 Pyxis Ln, # 16XXXX
Orlando, FL 32816

Academic Village
Hercules, Nike, Neptune
Academic Village Mail Center


Student’s Name

Academic Village
3700 Libra Dr, #16XXXX
Orlando, FL 32816

Lake Claire Lake Claire Mail Center


Student’s Name

Lake Claire Mail Center
12580 Gemini Blvd. N., #166XXX
Orlando, FL 32816

Libra Apollo/Libra Mail Center


Student’s Name

Apollo/Libra Mail Center
4151 Pyxis Ln, # 16XXXX
Orlando, FL 32816

Northview Northview Mail Center


Student’s Name

Northview Mail Center
3925 Lockwood Blvd, #XXXX
Oviedo, FL 32765

Rosen Rosen Mail Center


Student’s Name

Rosen College
9907 Universal Blvd # XXX
Orlando, FL 32819

Towers West Plaza Mail Center


Student’s Name

West Plaza Mail Center
4262 West Plaza Dr, #66XXXX
Orlando, FL 32816

All on-campus mail centers have priority mail/flat rate envelopes and boxes available for students. Shipping labels for these items can be purchased via the USPS website.

Mail Basics

Hours of operation vary by semester and are posted at each community’s respective mail center. Mail centers are closed for business on weekends and all University observed holidays. For UCF game days, mail center hours are restricted.

UCF mail centers accept shipments from all major carriers, including UPS, FedEx, DHL, Amazon, and the U.S. Postal Service (USPS). Regrettably, freight shipments are not accepted.

Improperly addressed paper mail will be looked up and every effort will be made to determine a delivery destination. If a delivery point cannot be determined, it will be returned to the sender. If a return address can’t be determined, it will be disposed of in accordance with U.S. Postal Service and UCF Housing departmental procedures.

For paper mail that is already stamped, students can use the blue USPS mailbox locations and mail drops located around campus. For UPS and FedEx packages, students can visit “The Spot” (Home - The Spot The Spot ( located in the John T. Washington Center, in the breezeway across from the UCF bookstore. For USPS packages, if it is small enough to fit into the blue USPS mailboxes on campus, they can be placed there.  If it is a larger USPS package, it will have to be taken to a post office.

Mail Logistics

Mailboxes are assigned to current student residents only, and there is no cost associated with having a mailbox.

To obtain a mail key, students should visit their respective community’s mail center. Students will be asked to present their UCFID and will sign for a mail key. If students lose their mail key, a replacement fee of $50.00 will be assessed.

Receiving Mail

UCF mail centers receive incoming USPS mail every morning (at no specific time) and processes it within 24 hours. Processing times may be longer during peak periods.

All major package carriers deliver once per day. UPS, FedEx, Amazon, DHL, and Lasership deliver directly to the mail centers. Students should wait until they receive an internal email notification from their respective mail center (not the carriers ‘Delivered’ notification) to pick up a package.

Unfortunately, UCF mail centers are not able to accommodate anyone who has moved, graduated or who are no longer a part of the University.

Mail received for anyone not currently living in UCF housing is returned to the sender. Before students leave UCF housing, they should notify senders of their new mailing address or add a forwarding address through their housing portal. To add a forwarding address, access the housing portal. To get started, login via myUCF. In myUCF, navigate to Student Self Service > Housing > Housing Portal. Once in the housing portal, select establish forwarding address under housing quick links.


The UCF mail center’s internal tracking system will send an email notification to the student’s official Knights email that they have processed a package. During peak periods the mail centers may ask students to wait 2 hours before picking up a package. Students will receive a notification for each package that is received. Students must show their UCF ID in order to pick up packages.

Packages that are signed for by the mail center first need to be entered into a package tracking software.  Students should wait to receive an email from their respective UCF mail center before coming to pick up packages.

First, make sure that the package has been delivered to the correct Housing mail address by the carrier. Then email from your Knights email account requesting assistance locating the package. Students must provide the tracking number, their name, and community, for the mail center staff to better locate the package.

Every package or envelope that requires a signature for delivery also requires a signature from the recipient. This is primarily for security reasons but also for accountability and tracking.

Packages will be held for a maximum of 30 days. Packages unclaimed after 30 days will be returned to the sender.

Having a friend's / roommate's ID is NOT accepted. However, students can email with their name, UCFID, and the full name of the person that they authorize to pick-up on their behalf. The authorized person MUST have their own valid ID. The mail centers will not release a package without email approval.

The mail centers accept perishable packages from traditional carriers only (USPS, FedEx, UPS, DHL, Laser ship, etc.). Upon delivery, the student will receive an email notification to their Knights email and a phone call from mail staff for immediate pickup. If the package is not picked up on day one, the mail staff will send two subsequent reminders via phone call, email, and/or text message. It is the student’s responsibility to pick up the package in a timely fashion. Any package deemed perishable that is unclaimed after 7 days, will be disposed of with email notification to the student of disposal. If a perishable package begins to leak or emit odor prior to the 7-day pick-up period, the package WILL be disposed of for health and sanitation reasons with notification to the student of disposal.

Items delivered directly from the store are referred to as store-to-door deliveries. They include but are not limited to local florists, pharmacies, live shopping (Walmart, Target, InstaCart), food deliveries (DoorDash, UberEats, GrubHub), etc. These types of deliveries are not accepted at the mail centers. Only items shipped through traditional mail carriers (UPS, FedEx, USPS, etc.) are accepted.

For Fall and Spring Semesters, students may begin shipping packages to their respective mail center 2 weeks in advance of the semester start date. The mail centers will process all packages and have them ready for pick up when students arrive on campus.

Due to the privacy and safety of students, the mail centers will not answer questions regarding the receipt of packages. This information will only be provided to the student.

The following items are prohibited from delivery to any of the UCF mail centers:

  • Flammable materials
  • Weapons (including but not limited to firearms, BB guns, pellet guns, airsoft guns, paintball guns, stun guns, bow and arrows, sporting/hunting, swords, switchblades, knives, nun-chucks, slingshots, nightsticks, martial arts, or medieval weapons)
  • Firearms and ammunition
  • Toy weapons and/or replicas that mimic the appearance of real weapons, or which could be mistaken for an actual weapon
  • Fireworks
  • Alcohol
  • Controlled substances such as Marijuana
  • Smoking, vaping, and drug paraphernalia (vaping supplies, hookahs, bongs, syringes, pipes, scales, and grinders)
  • Bulk furniture and equipment
  • Any items that violate the UCF Community Living Guide

Any package that appears to contain problematic, hazardous, or dangerous equipment or material, will be stored in the mail center pending notification and approval of the Associate Director of Housing and the University of Central Florida Police Department, as deemed necessary, prior to being tagged and a student notification issued.

No, a mailbox key is not required to pickup packages. Residents will wait to receive a package pickup notification in their school email before going to the mail center with their student ID to pick them up.