Cancellation


  • Read your housing agreement terms and conditions or speak with a housing accountant before cancelling your agreement.
  • It is very important to notify UCF Housing promptly of your intent to cancel. Cancellation fees vary based on type of agreement and date of notification. Read your agreement terms and conditions to see the cancellation fee schedule that applies to you.
  • You must submit a request for cancellation in writing via mail or by using our online “Contact Us” form.
  • Cancellation does not eliminate your responsibility for fees already charged (like late fees), or fees charged as a result of cancellation and move out (like rekey, damage or other fees).
  • You may not cancel the summer part of your Towers or NorthView housing agreement before move in. The earliest time you can initiate a cancellation of the summer portion of a 3-semester agreement is the beginning of the spring semester.
  • Housing agreement terminations for graduation, military deployment, medical withdrawal, academic disqualification, or internship, exchange or cooperative education programs are covered in section 41 of the housing agreement terms and conditions.
  • Only housing Accounts Receivable staff are authorized to discuss the terms of a housing agreement.
  • Only written statements regarding your housing agreement are binding.

Always refer to our Agreement Terms for complete information concerning cancellation.

Appeals Procedure

If a student wishes to appeal a cancellation assessment, an appeal may be initiated provided there is legitimate basis for the appeal. A general dissatisfaction with housing such as roommates, services provided, or a policy is not a basis for an appeal. Students who are wishing to appeal housing charges that are not related to cancellation should contact the housing staff member who initiated the charge (i.e. cleaning, improper check-out, keys, etc.). Housing agreement prepayments are not appealable.

An appeal may be submitted to the Housing Administrative Appeals Board. The Housing Administrative Appeals Board is appointed by the Associate Vice President for Student Development and Enrollment Services. The membership is comprised of university personnel, with a majority from outside the Department of Housing and Residence Life. The members meet each month to review appeals.

Please note that once your account has been submitted to a non-university collection agency, you are no longer eligible to appeal your cancellation charge(s).

Requirements to submit an appeal:

  1. A student must have submitted a cancellation and received a cancellation charge assessment appearing on their student account.
  2. The appeal must be submitted in typed or word processed format. Hand written appeals will not be accepted.
  3. Appeals submitted via e-mail must originate from the student’s Knights e-mail account; e-mails sent from the student’s Knights e-mail account do not have to possess the student’s signature.
  4. If not submitted via e-mail from the student’s Knights e-mail account, the appeal must contain the signature of the student, in the original or appearing on a scanned document.
  5. Appeals and supporting documentation are due on or before the submission deadline for each month shown below to be heard at the meeting date shown for that month. Appeals submitted after the submission deadline will be bumped to the next month’s meeting.
  6. Students do not attend the board meetings.
  7. Students should submit the reason for the appeal in the letter. Supporting documentation is strongly encouraged, and is required for appeals based on medical reasons. Supporting documentation from disinterested individuals are preferred over supporting documentation from friends, family members or individuals with an interest in the outcome.
  8. Medically Related Appeals: Appeals that are medically related MUST provide answers to items a-f below. All of this information is required and must come from your medical provider in order for the appeal to be submitted for review by the Housing Administrative Appeals Board. Appeals will not be heard if any of the required information is missing. Please submit the necessary information in order (a-f) at the beginning of your appeal letter. Medical documentation must appear on the provider's letterhead, and include the signature of the provider. The medical provider should not simply tell the board the student cannot or should not live on-campus. Information is needed as to why the student cannot live on-campus, and MUST include the items below. *** Submitting an appeal with the required information does not guarantee that the appeal will be granted.***
    1. date of onset of the condition
    2. diagnosis of condition
    3. prognosis – whether the condition can be treated
    4. course of treatment
    5. why the condition prevents the student from completing their housing agreement
    6. discussion of why there are no other alternatives other than cancellation of the housing agreement that will address the condition
  9. Cancellation assessments are not usually overturned for:
    1. conflicts dealing with roommates, policy violations, and/or services provided. These concerns can be resolved by meeting with UCF Housing and Residence Life staff and requesting a room change or other assistance.
    2. financial inconvenience or inability to pay. UCF Housing and Residence Life does not assume or bear the risk that students are unable, or become unable, to meet their financial obligations.
    3. attendance at another educational institution, or at another UCF campus. UCF Housing and Residence Life does not assume or bear the risk that students are unable.

Students will receive written notification of the Committee's decision through the mail after the meeting.

If a student wishes to re-appeal based on the outcome of the original appeal, the same process must be followed. The committee will only review re-appeals that bring new information forth that was not included in the original appeal. The decision of the HAAB is final. There is no appeal of an HAAB decision.

2020-2021 Meeting Dates

Deadline to Submit Appeal Appeals Hearing Date
05:00 PM Wednesday, January 8, 2020 Thursday, January 16, 2020
05:00 PM Wednesday, February 12, 2020 Thursday, February 20, 2020
05:00 PM Wednesday, March 11, 2020 Thursday, March 19, 2020
05:00 PM Wednesday, April 08, 2020 Thursday, April 16, 2020
05:00 PM Wednesday, May 13, 2020 Thursday, May 20, 2019
05:00 PM Wednesday, June 10, 2020 Thursday, June 18, 2020
05:00 PM Wednesday, July 08, 2020 Thursday, July 16, 2020
05:00 PM Wednesday, August 12, 2020 Thursday, August 20, 2020
05:00 PM Wednesday, September 09, 2020 Thursday, September 17, 2020
05:00 PM Wednesday, October 07, 2020 Thursday, October 15, 2020
05:00 PM Wednesday, November 11, 2020 Thursday, November 29, 2020
05:00 PM Wednesday, December 09, 2020 Thursday, December 17, 2020
05:00 PM Wednesday, January 13, 2021 Thursday, January 21, 2021
05:00 PM Wednesday, February 10, 2021 Thursday, February 18, 2021
05:00 PM Wednesday, March 10, 2021 Thursday, March 18, 2021
05:00 PM Wednesday, April 07, 2021 Thursday, April 15, 2021
05:00 PM Wednesday, May 12, 2021 Thursday, May 20, 2021
05:00 PM Wednesday, June 09, 2021 Thursday, June 17, 2021
05:00 PM Wednesday, July 07, 2021 Thursday, July 15, 2021
05:00 PM Wednesday, August 11, 2021 Thursday, August 19, 2021
05:00 PM Wednesday, September 08, 2021 Thursday, September 16, 2021
05:00 PM Wednesday, October 13, 2021 Thursday, October 21, 2021
05:00 PM Wednesday, November 10, 2021 Thursday, November 18, 2021
05:00 PM Wednesday, December 08, 2021 Thursday, December 16, 2021

Mail Appeals To:

Housing Administrative Appeals Board
P.O. Box 163222
Orlando, Florida 32816-3222

Fax Appeals To:

407.823.3831

In Person To:

Housing Administration Building
Building 73

Email Appeals To:

housing@ucf.edu