Students must regularly check their student account at the my.ucf.edu website for Housing charges and room rents. Failure to regularly check student accounts can cause past due amounts, late fees and one or more HOLDs to be imposed on the student account.
Room rents and other Housing charges are billed to and appear on the student account. Housing charges can be found at the my.ucf.edu website on the student account statement. To view your account:
DO NOT look for housing charges on the Fee Invoice. The Fee Invoice is prepared by the Registrar’s Office and only includes tuition and tuition-related fees. Housing charges will NOT appear on your Fee Invoice, but WILL be on your student account statement.
DO NOT wait for an invoice or statement to be mailed to you. UCF Housing and Residence Life does not mail invoices or statements for rent or charges to students.
PLEASE NOTE: Florida Prepaid Dormitory Plan benefits are generally NOT available to pay summer housing charges, and summer rents will have to be paid from other financial aid or student resources. Please contact the Florida Prepaid College Plan for additional information regarding use of dormitory plans for summer accommodations.
If required or relevant to the manner in which you are making payment, all payments on or related to housing charges should be made payable to: UCF Housing & Residence Life.
If the transaction has a memo line, please add the student’s last name, PID, term and type of payment; i.e., “Smith, 1234576, Fall 2013 Housing payment.” This will expedite processing and posting to the correct student account and line item.
Payments can be made in one or more of the following manners:
Effective August 1, 2012 UCF Student Accounts will no longer accept VISA credit cards. Additionally, for all non-VISA credit card transactions, a non-refundable convenience fee equal to 2% of the transaction amount will be added to the payment. Convenience fees will also apply to debit card transactions that are handled via a credit card company, so review the payment transaction carefully prior to completion. Payments may not be credited to the student’s account until the next business day, so plan on making online payments at least one business day before the actual due date. Select the option that sends a payment receipt to your e-mail, and retain the receipt until the payment posts to and appears on your student account.
Example: Student/Parent decides to use the my.ucf.edu payment portal or the payment kiosk at Millican Hall to make a credit card payment of a $1,000.00 housing charge. A convenience fee of 2% x $1,000.00 = $20.00 will be added to the transaction, and the total amount charged to the credit card will be $1,020.00.
Electronic funds transfers done as on-line e-checks will not incur a convenience fee. You will need your bank’s ABA routing number, your account number, and the check number, all of which should be found on the paper check. You should also verify whether your banking institution will allow e-check transactions prior to attempting this method of payment. Payments may not be credited to your account until the next business day, so plan on making online payments at least one business day before the actual due date. You should select the option that sends a payment receipt to your e-mail, and retain the receipt until the payment posts to and appears on your student account.
Payments may be mailed to:
University of Central Florida
Student Account Services
Attn: Payment Processing
P.O. Box 160115
Orlando, FL 32816-0115
*UnionWest residents who are UCF students should send payments to the address above. Valencia College (Non-UCF) students making payments for UnionWest may mail to:
UCF Housing and Residence Life
P.O. Box 163222
Orlando, FL 32816-3222
Student’s last name, PID, term and Housing should be written on the check’s the memo line. This method does not provide a receipt; significant delays may occur from mailing to receipt of the payment; and your payment may be posted to other outstanding balances, including prior semesters’ charges or current semester’s tuition also outstanding. You bear all the risk of the payment not being received, being received late, or being posted to some other outstanding charge, so allow ample time for mailing and posting to your account.
CHECKS ARE NOT ACCEPTED AT THE CASHIER’S OFFICE OR AT ON-CAMPUS PAYMENT KIOSKS, but may be dropped in a drop box at Millican Hall. Checks dropped at Millican Hall will be processed the next business day (please note that this will add an additional business day to the processing of payment, and plan accordingly). Payments may not be credited to your account until the next business day, so plan on making payments at least one, and preferably two business days before the actual due date.
CASH TRANSACTIONS ARE NOT ACCEPTED AT THE CASHIER’S OFFICE OR AT ON-CAMPUS PAYMENT KIOSKS.
Due dates for “housing charges covered by anticipated financial aid in excess of tuition and tuition related fees” are automatically deferred until the financial aid is received or the mid-point of the semester. Deferrals are calculated and granted automatically, and do not have to be requested.
Anticipated financial aid must appear on the student account in order to be considered, so third party payors (529 plans, vocational rehabilitation, GI Bill) are not considered anticipated financial aid.
Generally, financial aid pays tuition and tuition related fees first. [Note: The only exception is for financial aid that is restricted in use (i.e. Florida Prepaid Dormitory Plan benefits must be applied to housing first, because Florida Prepaid requires the aid be used for housing first)]. Once tuition and tuition related fees are paid in full, any remaining financial aid is applied to other outstanding charges for the semester, including housing charges.
If all housing charges will be covered by anticipated financial aid in excess of tuition and tuition related fees, no action needs to be taken by the student.
Late fees are also automatically deferred for the following housing accounts:
Beneficiaries of Florida Prepaid Dormitory Plans that will be used to pay some or all housing charges for the semester
Students who anticipate using any of the following to pay their housing fees should contact Housing to request additional extensions to late fees:
“Housing charges NOT covered by anticipated financial aid in excess of tuition and tuition related fees” become eligible for late fees of $100.00 if not paid on or before the due date.
Prior to imposing late fees, UCF Housing and Residence Life will contact students at their Knights e-mail account, inform the student of the department’s intent to impose late fees, and set a deadline for the student to pay the outstanding balance, or to contact housing and request an additional extension of due dates. Due date extensions are only granted for good cause shown, as determined by the department. Financial hardship, inability to pay, and/or lack of knowledge of due dates are not considered good cause shown.
If a housing charge is outstanding more than 45 days after the original due date, a HOLD will be automatically imposed on the student account via a student accounts computer process that is run daily. The HOLD will placed upon the account even if the due date has been deferred, waived, or otherwise extended or ignored.
An unpaid or unresolved HOLD can prevent:
HOLDs can be removed by payment, in full, of the underlying charge. Typically, the payment is posted to the student account one business day after the payment is initiated. The HOLD is automatically removed two business days after the payment is initiated.
HOLDS can be modified to allow registration/drop/add for good cause shown, as determined by the department. Financial hardship, inability to pay, lack of knowledge of due dates are not considered good cause shown. HOLDs cannot be modified to allow release of transcripts or other educational records.
If you need further assistance, please contact your Housing accountant at our contact form (select “Payments/Accounts” as the subject for a faster response) or by telephone at 407.823.4663 for assistance with your account.