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Refunds Approved for UCF On-Campus Housing

Updated March 27, 2020

UCF will issue refunds to students in on-campus housing communities owned by the university for a portion of the spring semester.
A plan to refund housing costs was unanimously approved on Thursday by the university’s Board of Trustees in light of the unprecedented need to ask students not to return to campus to prevent the spread of COVID-19.

Refunds will go to students with leases in the Apollo, Libra, Lake Claire, Nike, Hercules and Neptune communities, as well as Towers and Rosen housing. The refunds will include students’ housing costs from late March through April 28, the end of the spring semester.

The university also is in discussions with the owners of NorthView and UnionWest — which are managed by UCF but privately owned. Details are still being worked out, but both are supportive of offering partial refunds for the spring term.

In addition, UCF continues to advocate on behalf of our students who reside in privately owned student apartments off campus. Ultimately, any decisions about refunds will be up to these individual off-campus properties and management companies.

Refunds will be processed beginning next week.

If housing costs were paid with a credit card, the refund will go back on the credit card. If not, refunds will be posted in eligible students’ accounts and will be shown in myUCF. Most students have their student account linked to a bank through direct deposit. Students who do not have direct deposit are encouraged to sign up by logging in to myUCF, clicking Student Accounts, and clicking Direct Deposit.

Students who haven’t set up direct deposit before refunds are posted will have checks sent to their mailing address on file with UCF. Students are encouraged to verify the address on file is correct, and to update it if it’s not. Verify or update your mailing address by logging in to myUCF, clicking Student Accounts, clicking Student Center, and reviewing the Personal Information section.

Any unpaid charges owed to the university will be deducted from students’ refunds.

An Update from Housing & Residence Life

Updated March 23, 2020

UCF is continuing to adapt to the COVID-19 pandemic and is making decisions in the best interests of our students, faculty and staff members, and our larger community.
We understand that this is a stressful time for you, and we care about your well-being. We also appreciate your patience as we make decisions that prioritize everyone’s safety.
Since sharing recent updates related to Housing, we’ve received many questions from our residents and their families. We’re providing some additional clarity and updated information.

Refunds

We understand the financial stress and uncertainty COVID-19 has caused so many of our students and their families.
Because of that, UCF’s Board of Trustees later this week will be considering options for refunding a portion of spring housing costs for student residents. This would include residence halls and housing communities on the main campus and Rosen. We are in discussions with the owners of NorthView and UnionWest — which are managed by UCF but privately owned — regarding refunds.
Once these decisions are reached, we will share this information with our students, as well as continued ways the university will support them in this difficult time.

Residents Who Haven’t Returned

Residents who have not returned to campus since UCF moved to remote instruction following Spring Break should not come back to campus right now.
These residents will receive instructions about completing their move out at a different time. Their belongings are safe, and no new residents will be moved into their spaces.
At this time, public health officials are advising against any non-essential travel, so residents should not be coming to campus to move out of residence halls. Move out for these residents will be scheduled at a time when risks associated with the further spread of COVID-19 are minimized.

Residents Still on Campus With No Summer Agreement

Residents physically remaining on campus with no summer agreement need to vacate their room by 6 p.m. Wednesday, March 25, unless they are granted an exception.
These residents should visit the Housing Portal (myUCF>Student Self Service > Housing > Housing Portal) to sign up for an appointment time and follow the move out instructions below.

Residents Still on Campus With Summer Agreements

Residents physically remaining on campus with a summer agreement still need to vacate their room by 6 p.m. Wednesday, March 25, unless they are granted an exception.
These residents should visit the Housing Portal (myUCF>Student Self Service > Housing > Housing Portal) to sign up for an appointment time and follow the move out instructions below.
At this time, Housing does not know the status of residents’ ability to return to campus for the summer. They are encouraged to use their best judgement on whether to take all belongings, especially if it could be a hardship to get them at a later date.

Instructions for Move Out

Move out for the residents remaining on campus has been structured to allow for social distancing best practices to reduce further spread of COVID-19.
Residents must adhere to the two-hour move out time they selected in the Housing Portal.
No more than two people should assist, and it’s especially important that residents not bring anyone who is sick or who has a compromised immune system with them.
Once all belongings have been removed, residents should go to the designated location for key drop-off. Key envelopes will be available, and residents should write their name, UCFID/VID and room number on the envelope; place their room and mailbox keys inside; and drop the envelope in the key box.
After the resident has removed all their belongings and dropped off their keys, they should complete the Express Check Out Form in the Housing Portal to confirm that they have vacated the space.

Exceptions for Extenuating Circumstances

We are working quickly to review requests for exceptions also submitted through the Housing Portal for international students unable to travel; residents without permanent housing; and those with other hardships. Please know these are being handled on a case-by-case basis.
These residents will hear directly from Housing about whether they are approved to remain. They may be required to consolidate in a different location on campus, and campus services — including housekeeping — will be extremely limited. Residents who have requested an exception may remain in their space until a decision is rendered, and additional time to move out will be given if a request is denied.
More information will be shared as soon as possible, and residents requesting exceptions should stay tuned to their email.

Off-Campus Housing

Students who live in off-campus housing should contact their individual leasing office for more information.
This also applies to residents in affiliated housing at Knights Circle and the Pointe at Central. While UCF provides residence life services at these properties, respective management companies control leases and payment systems.
UCF is advocating on behalf of our students who reside off campus. Ultimately, any decisions about refunds will be up to individual properties and management companies.

Thank you for your cooperation as we navigate this evolving event together. We’re committed to making this as smooth of a process as possible, and we’ll continue to share regular updates with you.

What to Expect While Remaining on Campus

Updated March 21, 2020

Residents who have opted to stay in on campus residential facilities should expect reduced services.

Community Offices

Residents will need to call community offices before visiting. Before visiting community offices, residents should call. Staff will instruct you if you need to visit the office or can be assisted remotely.

  • Apollo Community: 407-882-5016
  • Hercules Community: 407-882-7010
  • Lake Claire Community: 407-882-5000
  • Libra Community: 407-882-5015
  • Neptune Community: 407-882-7220
  • Nike Community: 407-882-7000
  • Northview Community: 407-901-5981
  • Towers @ Knights Plaza (Tower I): 407-882-9400
  • Towers @ Knights Plaza (Tower II): 407-882-9406
  • Towers @ Knights Plaza (Tower III): 407-882-9408
  • Towers @ Knights Plaza (Tower IV): 407-882-9418
  • Rosen College Apartments: 407-284-6000
  • UnionWest: 407-235-3620

Campus Services

A listing of what services are available on campus can be found here.

Resident Expectations

All residents are expected to uphold the Community Living Guide and Rules of Conduct standards while remaining on campus. Violating the CLG and ROC could result in residents being asked to return to their permanent addresses. You can visit the Community Living Guide here.

Student Health Services

Student Health Services (SHS) remains open. If you feel ill, please contact Student Health Services at 407-823-2509 PRIOR to going to the office. Additional information from Student Health Services on COVID-19 can be found at https://studenthealth.ucf.edu/news/coronavirus-update-view-information-regarding-the-ucf-student-health/.

Guest Visitation Suspended

For the protection of our residents during this time, guests are NOT permitted in the residence halls. The Guest Visitation Policy has been suspended and residents should NOT host any guests their room.

Should your plans to stay on campus during this time change, please notify Housing by visiting the Housing Portal.

Please be sure to check the university website frequently for the most up-to-date information regarding classes and campus operations.

Welcome to living where you learn,

and learning where you live.

College doesn’t all happen in a classroom.

Learning takes place everywhere, and living on campus provides the convenience and resources you need:
to learn about yourself,
learn about others,
learn about your community,
and learn to be a Knight.

 

Live. Learn. Charge On.