The “X”s are a placeholder for the resident’s pre-assigned mailbox number. Once assigned, residents can find their full mailbox number in their Housing Resident Portal or by visiting their mail center. Once the resident knows their mailbox number, it can be included in the mailing address. The mailbox number is not needed to ship packages; however, it is encouraged that it be included for identification purposes.

For paper mail that is already stamped, it can be dropped at any of the mail centers during posted hours. Access to the West Plaza Mail Center drop slot is available 24/7. For FedEx packages, students can visit “The Spot” (https://spot.ucf.edu/) located in the John T. Washington Center, in the breezeway across from the UCF bookstore. For U.S. Postal Service (USPS) and United Parcel Services (UPS) packages will have to be taken to the nearest post office or store. To find the nearest location and for additional information, please visit their respective websites: USPS – https://www.usps.com/ and UPS – https://www.ups.com/us/en/Home.page.

Improperly addressed paper mail will be looked up and every effort will be made to determine a delivery destination. If a delivery point cannot be determined, it will be returned to the sender. If a return address can’t be determined, it will be disposed of in accordance with U.S. Postal Service and UCF Housing departmental procedures.

UCF mail centers accept shipments from all major carriers, including UPS, FedEx, DHL, Amazon, and the U.S. Postal Service (USPS). Regrettably, freight shipments are not accepted.

Hours of operation vary by semester and are posted at each community’s respective mail center. Mail centers are closed for business on weekends and all University observed holidays. For UCF game days, mail center hours are restricted.